Skip to main content

Send Welcome Email to Parent

This guide explains how to send a welcome email to parents from BrainFit HQ (ACP). The welcome email provides parents with login credentials and access information for the PBC.

Required Roles​

This feature is available for Super Admin (SA), Master Licensee (ML), Master Admin (MA), Center Admin (CA) and Trainer roles.

Overview​

The welcome email feature allows you to:

  • Send login credentials to parents
  • Include specific children in the email
  • Preview the email before sending
  • Handle password updates for existing accounts

Step-by-Step Guide​

Step 1: Navigate to Parents Section​

  1. Log in to BrainFit HQ (ACP)
  2. Click Parents in the navigation menu

Image

Step 2: Search for Parent​

  1. Use the search function to find the parent you want to send the welcome email to

Image

  1. Enter the parent's name, email, or other identifying information

Step 3: Access Parent Detail​

  1. Click the detail icon to access the parent's detail page

Image

Step 4: Send Welcome Email​

  1. On the parent detail page, click the Send Welcome Email button

Image

Step 5: Select Students​

  1. A modal will appear showing available children associated with this parent

Image

  1. Select Students you want to include in the welcome email
  2. You can select multiple children if needed
  3. Click Continue to Preview to next step

Image

Step 6: Preview and Confirm​

  1. A preview modal will appear showing the email content
  2. Review the email to ensure all information is correct

Image

  1. Click Yes, Send This Email to confirm and send
  2. Click OK to close the confirmation dialog

Image

Important Notes​

Password Update Requirement​

⚠️ Warning: For existing accounts with old passwords, a warning modal will appear after you "Select Students".

Image

What to do:

  • You must update the parent&student's password before sending the welcome email
  • This ensures the parent receives valid login credentials and include student
  • Update the password in the parent's account settings first, then proceed with sending the email